FAQ
FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our products, shipping, and services
ORDERS & SHIPPING
How long does shipping take?
We offer standard shipping (5-7 business days) and express shipping (2-3 business days) across India. International orders typically arrive within 10-15 business days.
Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by location. Please check at checkout for availability in your region.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history.
What are the shipping charges?
We offer free shipping on orders above ₹499. For orders below this amount, standard shipping charges of ₹99 apply.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 7 days of delivery for most items in original condition with tags attached. Some items like personal care products may have different return policies for hygiene reasons.
How do I initiate a return?
Log into your account, go to your order history, and select the item you wish to return. Follow the prompts to generate a return label. You can also contact our customer service team for assistance.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive your returned item. The amount will be credited to your original payment method.
Can I exchange an item?
Yes, exchanges are available for different sizes, colors, or similar products. Please contact our customer service team to arrange an exchange.
PRODUCTS & QUALITY
Are your products authentic?
Yes, all products sold at ELNEOR are 100% authentic and sourced directly from authorized manufacturers and distributors.
Do you offer product warranties?
Many of our products come with manufacturer warranties. Warranty details are specified on individual product pages. Please retain your invoice for warranty claims.
How do I care for my products?
Care instructions are included with each product. For specific guidance, please refer to the product description page or contact our customer service team.
PAYMENT & SECURITY
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, UPI, net banking, and digital wallets. All transactions are secure and encrypted.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We do not store your complete card details on our servers.
Can I pay cash on delivery?
Cash on delivery is available for select products and locations. This option will be displayed at checkout if available for your order.
ACCOUNT & SUPPORT
How do I create an account?
Click on the account icon in the header and select 'Create Account'. Fill in your details to set up your ELNEOR account and enjoy faster checkout and order tracking.
I forgot my password. What should I do?
Click on 'Forgot Password' on the login page and enter your email address. We'll send you instructions to reset your password.
How can I contact customer service?
You can reach us via email at care@elneor.com or through the contact form on our website. Our customer service team is available Monday-Saturday, 9 AM - 6 PM IST.
