Shipping policy

Shipping Policy — ELNEOR

Last Updated: 29 December 2025

At ELNEOR, we are committed to delivering premium products with care, efficiency, and complete transparency.

📦 Shipping Coverage

  • We currently ship across India

  • Orders are fulfilled and delivered through authorised fulfilment centres and courier partners

⏱ Order Processing Time

  • Orders are processed within 24–48 business hours

  • Orders placed on Sundays or public holidays are processed on the next working day

🚚 Estimated Delivery Time

Estimated delivery timelines after dispatch:

  • Metro Cities: 3–5 business days

  • Non-Metro / Remote Areas: 5–9 business days

Delivery timelines are indicative and may vary due to factors such as:

  • Courier partner delays

  • Weather conditions

  • Regional, logistical, or operational restrictions

💰 Shipping Charges

  • Applicable shipping charges (if any) are clearly displayed at checkout

  • Any free-shipping offers or promotions are mentioned on the product page or during checkout

📍 Order Tracking

  • Once your order is shipped, tracking details are shared via SMS, WhatsApp, or Email

  • You may also contact our support team for order tracking assistance

❗ Delays & Exceptions

  • In rare cases of delay, our support team will proactively keep you informed

  • ELNEOR is not responsible for delays caused by:

    • Courier partner issues

    • Incorrect or incomplete address details provided by the customer

    • Events beyond reasonable control (natural events, strikes, regulatory restrictions, etc.)

📞 Contact & Support

For shipping-related queries or assistance:

ELNEOR — Shivasutra & Co.
📧 Email: care@elneor.com
💬 Phone / WhatsApp: +91 98613 90555
🌐 Website: https://www.elneor.com

ELNEOR — Live Smart, Live Better.