Shipping policy

Shipping Policy — ELNEOR

Last Updated: 29 December 2025

"The website www.elneor.com is owned and operated by SHIVASUTRA & CO. (GSTIN: 07ATBPP5980A1ZR). For support, contact +91 98613 90555 or care@elneor.com."

At ELNEOR, we are committed to delivering premium products with care, efficiency, and complete transparency.

📦 Shipping Coverage

We currently ship across India
Orders are fulfilled and delivered through authorised fulfilment centres and courier partners

⏱ Order Processing Time

Orders are processed within 24–48 business hours
Orders placed on Sundays or public holidays are processed on the next working day

🚚 Estimated Delivery Time

Estimated delivery timelines after dispatch:

Metro Cities: 3–5 business days
Non-Metro / Remote Areas: 5–9 business days

Delivery timelines are indicative and may vary due to factors such as:

Courier partner delays
Weather conditions
Regional, logistical, or operational restrictions

💰 Shipping Charges

Applicable shipping charges (if any) are clearly displayed at checkout
Any free-shipping offers or promotions are mentioned on the product page or during checkout

📍 Order Tracking

Once your order is shipped, tracking details are shared via SMS, WhatsApp, or Email
You may also contact our support team for order tracking assistance

❗ Delays & Exceptions

In rare cases of delay, our support team will proactively keep you informed
ELNEOR is not responsible for delays caused by:
- Courier partner issues
- Incorrect or incomplete address details provided by the customer
- Events beyond reasonable control (natural events, strikes, regulatory restrictions, etc.)