Privacy policy

Privacy Policy — ELNEOR

Effective Date: 12 November 2025
Legal Entity: Shivasutra & Co.
Brand: ELNEOR — Live Smart, Live Better
Website: https://www.elneor.com

1. About ELNEOR

ELNEOR is a premium lifestyle brand owned and operated by Shivasutra & Co., a proprietorship registered in India.
We design, curate, and deliver thoughtfully crafted home and lifestyle products while maintaining the highest standards of privacy, transparency, and data protection for our customers.

2. Legal Information

Legal Entity: Shivasutra & Co.
Trade Name / Brand: ELNEOR
GSTIN: 07ATBPP5980A1ZR

Registered Office Address:
Flat No. 14B, Skylark Apartment,
IP Enclave, Near Kalaniketan International School,
Ghazipur, East Delhi,
New Delhi, Delhi – 110096,
India

Customer Support Email: care@elneor.com
Business Phone / WhatsApp: +91 9861390555
Website: https://www.elneor.com

3. Scope of This Privacy Policy

This Privacy Policy explains how ELNEOR collects, uses, stores, and protects personal information when you:

  • Visit or browse our website

  • Purchase products from our online store

  • Communicate with us via WhatsApp, email, phone, or social media

  • Subscribe to updates, offers, or marketing communications

4. Information We Collect

a. Personal & Contact Information

  • Name

  • Email address

  • Phone / WhatsApp number

  • Shipping and billing address

b. Order & Transaction Information

  • Products purchased

  • Order value and transaction history

  • Payment method (processed securely via third-party gateways; we do not store card details)

c. Communication Data

  • Messages exchanged via WhatsApp, email, social media, or contact forms

d. Technical & Usage Data

  • IP address

  • Browser and device type

  • Cookies and analytics data (via Shopify, Meta, Google Analytics, etc.)

5. How We Use Your Information

Your information is used strictly to:

  • Process, confirm, and deliver orders

  • Provide customer support and after-sales service

  • Send order confirmations, delivery updates, and service notifications

  • Share product launches, offers, or updates only where consent is provided

  • Improve website performance, security, and user experience

  • Comply with applicable legal, tax, and regulatory requirements

6. WhatsApp & Messaging Communication

ELNEOR uses the WhatsApp Business Platform (WABA) to send essential and promotional messages, including:

  • Order confirmations and delivery updates

  • Abandoned cart reminders

  • Product launches and limited-time offers

  • Post-purchase feedback and support communication

By sharing your WhatsApp number, you consent to receive messages from ELNEOR via our official WhatsApp Business number (+91 9861390555).

Opt-Out

You may opt out of promotional messages at any time by:

Service-related messages for active orders may still be sent where legally or operationally required.

7. Data Sharing & Third-Party Processors

We do not sell, rent, or trade your personal data.

We may share limited information with trusted third-party partners strictly for operational purposes, including:

  • Meta Platforms, Inc. (WhatsApp, Facebook, Instagram)

  • Logistics and courier partners

  • Payment gateways

  • Analytics providers (Shopify, Google Analytics, etc.)

All third parties are contractually bound to maintain confidentiality and comply with applicable data-protection laws.

8. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil orders and provide customer service

  • Meet legal, tax, accounting, and regulatory obligations

  • Improve customer experience and dispute resolution

Order and communication records may be retained for up to 24 months, unless longer retention is legally required.

9. Data Security

We implement industry-standard security measures, including:

  • SSL encryption across our website

  • PCI-DSS compliant payment gateways

  • Restricted internal access to customer data

  • Periodic security reviews and monitoring

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Analyze traffic and usage patterns

  • Improve marketing relevance and user experience

You may manage or disable cookies through your browser settings.

11. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or updates

  • Request deletion (subject to legal obligations)

  • Withdraw consent for marketing communications

To exercise these rights, contact:
📧 care@elneor.com

12. Children’s Privacy

ELNEOR does not knowingly collect personal data from individuals under 18 years of age.
If such data is identified, it will be promptly deleted.

13. International Data Transfers

Some data may be processed on servers located outside India (for example, by Meta Platforms, Inc.).
All such transfers are conducted in compliance with applicable data-protection laws.

14. Policy Updates

This Privacy Policy may be updated periodically.
Any revisions will be posted on this page with an updated effective date.

15. Contact Information

For questions or concerns regarding this Privacy Policy:

ELNEOR — Shivasutra & Co.
Flat No. 14B, Skylark Apartment,
IP Enclave, Near Kalaniketan International School,
Ghazipur, East Delhi,
New Delhi, Delhi – 110096,
India
📧 care@elneor.com
📞 +91 8882909998
🌐 https://www.elneor.com

ELNEOR — Live Smart, Live Better.